covid-19 latest information
Finding happiness again, proud to welcome you back...
In line with the recent government announcement and Tier 2 guidance, we will be open from 3rd December and are taking new reservations. Please email reservations@elephanthotel.co.uk, call 0118 984 2244 or book online.
As the saying goes - 'an elephant never forgets' - and we've always had exceptional health & hygiene processes in place but now we've adjusted to new ways of doing things so that our care is more visible than ever, while ensuring you have the time and space to be at your happiest. Helping you find these moments is, and always will be, at the heart of what we do.
We have developed a SEVEN POINT PLAN to help you understand some of the steps we have put in place.
Updated 28th November 2020
flexible cancellation policy
It's fair to say: we're in unusual times. It's understandable if you are feeling concerned or anxious about making bookings in the future. We are here to take bookings and we want to reassure you that they can be made risk-free. If you feel like you need to escape for a short break to reconnect and indulge, you can make a booking and cancel if you need to; please just allow 48 hours' notice.
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book with confidence
Our cancellation policy allows you to book now, and pay nothing until you check out (direct bookings only). If you can't make it, you change your mind, or situations change beyond our control, you can cancel - please just allow 48 hours' notice. This means that you can cancel any accommodation booking without any costs at all. Please email any booking enquiries: reception@elephanthotel.co.uk.
We genuinely appreciate your support. If you need to cancel your stay, we will also offer you the chance to reschedule. We'll be honest: the hospitality industry has been hit hard by this crisis, but with your support, we'll bounce back. Please consider rescheduling rather than cancelling.
Thank you :)
If you have any questions or concerns, please email us.