coronavirus latest information
Updated 5th May 2020
It is with much sadness that we have closed The Elephant for anything except essential travel and keyworker stays. We listen carefully, every day, to broadcasts from Number 10, and recognise the importance of this step. It's difficult, because we are usually here - whether you want to celebrate or drown your sorrows - but this time we can't be. There will be no afternoon teas, no gin flights, and no candlelit dinners at The Herd for a little while. Our eclectic bedrooms are open, on a room-only basis, for essential stays during the closure. Please email us if you would like more information.
book now, cancel later
flexible cancellation policy
It's fair to say: we're in unusual times. It's understandable if you are feeling concerned or anxious about making bookings in the future. We are here to take bookings and we want to reassure you that they can be made risk-free. When the time is right, The Elephant will be a special idyll that you can escape to again. Looking around our beautiful hideaway, things are unchanged: the natural beauty of the gardens, quirky interiors... If you feel like you need to escape for a short break to reconnect and indulge, you can make a booking and we will keep you updated on any changes in our situation.
book with confidence
Our cancellation policy allows you to book now, and pay nothing until you check out. If you can't make it, you change your mind, or situations change beyond our control, you can cancel. This means that you can cancel any accommodation booking without any costs at all. Please email any booking enquiries: reception@elephanthotel.co.uk.
We genuinely appreciate your support during this difficult time. If you need to cancel your stay, or if we are not open in time for it to take place, we will also offer you the chance to reschedule. If this is required, and you agree to reschedule, we will make your stay as special as possible and add a little treat into the mix - this might be gins on arrival, a free upgrade, or some tasty in-room delicacies. We'll be honest: the hospitality industry has been hit hard by this crisis, but with your support, we'll be back, when the time is right.
If you have any questions or concerns, please email us.
buy gift vouchers
Any gift vouchers bought during or after March 2020 will be valid for 24 months, rather than the usual 12. We are currently updating our systems to support this change. However, please be assured that this is the case. This means that you can buy with complete confidence. Buy vouchers...
care4carers
Not ones to sit twiddling our thumbs, our team has been working hard on something we feel passionate about - care4carers - a crowdfunding campaign to help thank the nation's heroes: our carers. Our amazing carers are working round the clock, putting their lives at risk to save ours. We want to show them that we care and give them the break that they deserve.
Our dream is to reward every carer with a break or an experience at a hotel, once the Covid-19 situation eases. We don’t know whether this will be possible, but let's try. You can donate:
DONATE NOW
For anything you donate to the care4carers campaign, hotels will top-up your donation by 25%, and gift aid will add another 25% for taxpayers. New hotels are joining our campaign every day, so there will be fantastic places all over the UK. Carers will be able to enjoy nights away, meals out, afternoon teas – whatever they fancy.
For every £100 donated, a frontline carer or team of carers will receive a £150 gift from a hotel, valid for 12 months. What better way to show your support and gratitude to carers – whether they are nurses, doctors, other NHS staff, or care workers? We are grateful for everything; nothing is too small. Donations start at £1. Whatever you give, it'll go to the nation's heroes: our carers.
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thank you!